Topic hub

Citizen Charter

Citizen Charter (Governance).

Syllabus: UPSC Pre GS1: Indian Polity and Governance; Mains GS2

In the news

GS2 · Governance

Backgrounder: CPGRAMS grievance redressal

A PIB backgrounder of 9 August 2026 traces how CPGRAMS, the central online grievance portal, has grown. Grievances handled rose from about 3.01 lakh in 2014 to around 27 lakh in 2024. Average disposal time in central ministries fell from 157 days to 15 days in 2025. The deadline is now 21 days.

UPSC angle: Prelims: DARPG.

9 Aug 2026

GS2 · Governance

Yatri Sewa Diwas at airports

Passenger-service drives are a citizen-charter idea applied to airports.

UPSC angle: Prelims: Hindon Airport.

17 Sep 2025

GS2 · Governance

CPGRAMS: States report for May

Pendency shows where systems lag.

UPSC angle: Prelims: CPGRAMS.

13 Jun 2025

GS2 · Governance

Sevottam workshop on grievances

Sevottam sets service standards for grievance handling.

UPSC angle: Prelims: Sevottam.

28 Apr 2025