e-Jagriti: consumer cases filed and settled online
Next story · 16 Nov20th International Tipitaka Chanting at Bodhgaya
What happened
- The Consumer Affairs Department’s e-Jagriti platform, launched on 1 January 2025, has over two lakh users [PIB].
- Up to 13 November 2025 it handled 1,30,550 case filings and 1,27,058 disposals. It offers OTP sign-up, online fee payment, virtual hearings and case tracking, including for NRIs [PIB].
Background
- The Consumer Protection Act, 2019 sets up District, State and National Commissions [India Code].
Why it matters
- Fast online disposal lowers the cost of complaining, which is the main reason people skip consumer forums.
How to use this in Mains
- As per PIB (2025-11-16): the Consumer Affairs Department's e-Jagriti platform, launched on 1 January 2025, has over two lakh users.
- Fast online disposal lowers the cost of complaining, which is the main reason people skip consumer forums.
Quotable data pointUp to 13 November 2025 it handled 1,30,550 case filings and 1,27,058 disposals. It offers OTP sign-up, online fee payment, virtual hearings and case tracking, including for NRIs.
PIB: Consumer Affairs: e-Jagriti performance, 16 Nov 2025
Exam angle
UPSC
Prelims: e-Jagriti.
Practice MCQs
Original practice questions (not PYQs).
Practice · UPSC
e-Jagriti was launched on
Answer (a) & explanation
PIB.
Practice · UPSC
Case filings up to 13 Nov 2025
Answer (b) & explanation
PIB.
Practice · UPSC
Consumer Protection Act now in force
Answer (b) & explanation
PIB.
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Official source: PIB: Consumer Affairs: e-Jagriti performance, 16 Nov 2025
facts from cited sources only; faculty review pending