UPSC Mains 2022 GS Paper 4 Q4a: model answer
What do you understand by the term ‘good governance’? How far recent initiatives in terms of e-Governance steps taken by the State have helped the beneficiaries? Discuss with suitable examples.
What the question wants
Explain good governance and discuss how far e-governance initiatives have helped beneficiaries, with examples.
How to structure it
Define, initiatives, gains, gaps.
- Good governance
- E-governance initiatives
- Benefits
- Limits
How to think it through
Good governance UNDP eight. E-gov: DBT via JAM (savings ₹3.48 lakh crore cumulative—DBT Bharat; fine), UPI, DigiLocker, CoWIN (2021, 220 crore doses), e-NAM, GeM, UMANG, PM-KISAN, One Nation One Ration Card (portability), CPGRAMS. Gaps: digital divide (rural internet), biometric failures, exclusion, privacy, data security (CoWIN leak allegations 2023), language.
Model answer
More than 220 crore vaccine doses were recorded on CoWIN, each with a downloadable certificate.
Good governance
- Governance that is participatory, transparent, accountable, responsive, equitable, efficient and based on rule of law, as the UNDP describes it.
E-governance initiatives
- Direct Benefit Transfer using the JAM trinity (Jan Dhan, Aadhaar, Mobile).
- One Nation One Ration Card: migrants draw rations anywhere in India.
- DigiLocker, UMANG and CPGRAMS for documents, services and grievances.
How beneficiaries have gained
- Less leakage: DBT removed fake and duplicate beneficiaries, with large savings reported by the government.
- Speed and convenience: money reaches accounts directly; certificates are online.
- Portability: migrant workers no longer lose rations when they move.
- Transparency: citizens can track applications and payments.
Limits
- Digital divide: many rural, elderly and poor citizens lack devices, connectivity or skills.
- Language and design barriers.
- Exclusion errors: biometric failures have denied entitlements.
- Privacy and data security concerns.
Balanced verdict
- E-governance has helped beneficiaries greatly, provided assisted access and offline fallbacks remain.
Technology should widen the door to the state, not add a new lock.
Draw: A two-column table: gains (speed, transparency, portability) and gaps (divide, exclusion, privacy).
Keywords, cases and data to drop in
good governance, UNDP, CoWIN 220 crore doses, DBT, JAM trinity, One Nation One Ration Card, DigiLocker, UMANG, CPGRAMS, GeM, e-NAM, leakage, portability, digital divide, exclusion errors, privacy, assisted access, offline fallback.
Where most answers lose marks
- Listing schemes without assessing how far beneficiaries actually gained.
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Question text as printed in the official UPSC Civil Services (Main) question paper. The model answer is original Battle IAS work; use it to learn structure, not to memorise.
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